Privacy Policy

Effective Date: March 2025

Eagle Cars values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our website, mobile app, or services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, driver’s license information, and payment details.
• Vehicle Information: Make, model, registration details, service history.
• Booking and Transaction Information: Trip details, rental periods, payment records.
• Device and Usage Information: IP address, browser type, device identifiers, and how you use our services.
• Location Data: If you use location-based services (e.g., tracking ride pickups or rental locations).

 

2. How We Use Your Information

We use your information to:

• Provide, manage, and improve our services.
• Process bookings, rentals, and transactions.
• Communicate with you, including service updates and marketing messages (where permitted).
• Verify your identity and prevent fraud.
• Comply with legal obligations and enforce our terms and conditions.

 

3. Sharing Your Information

We may share your information with:

• Service Providers: Trusted partners who help us deliver our services (e.g., payment processors, maintenance providers).
• Legal and Regulatory Authorities: Where required by law or to protect our rights.
• Business Transfers: In connection with a merger, sale, or acquisition.

We do not sell your personal information to third parties.

 

4. Your Choices

• Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe link in the email.
• Location Data: You can control location permissions through your device settings.

 

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system can guarantee complete security.

 

6. Retention of Data

We retain your personal information for as long as necessary to provide services to you and fulfil legal requirements.

 

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.

Please contact us using the details below to exercise your rights.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date.

 

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Eagle Cars, 179 The Parade, Watford, WD17 1NJ
Email: booking@eaglecars.co.uk
Phone:  01923 444 444